Frequently Asked Questions

Everything you need to know about your equestrian gear and orders.

What is your return policy on saddles?

We offer a 7-day trial period on all new saddles. If the fit isn't right for you or your horse, you can return it for a full refund, provided it remains in showroom condition without stirrup leather marks or scratches.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days depending on your location. Express options are available at checkout for faster delivery to most metropolitan areas.

Do you offer international shipping?

Yes, we ship our premium saddlery and apparel worldwide. Shipping costs and delivery timeframes are calculated at checkout based on the weight of your order and the destination country.

How do I know what size rug my horse needs?

To find the perfect fit, measure your horse from the center of the chest, around the shoulder, to the furthest point of the hindquarters. Refer to our comprehensive Size Guide for specific brand conversions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free payment options including Afterpay and Zip Pay for your convenience.

Are your leather products covered by a warranty?

All Greg Grant Saddlery leather goods come with a 12-month warranty against manufacturing defects. This does not cover general wear and tear or damage caused by lack of proper leather conditioning.