Returns & Exchanges

At Greg Grant Saddlery, we want you and your horse to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn and unused equestrian gear. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a hassle-free experience for every rider.

1

Initiate Your Return

Visit our online returns portal or contact our customer service team with your order number and details of the items you wish to send back.

2

Pack Your Gear

Ensure all items are in their original, clean condition with tags attached, and pack them securely in the original shipping box or a similar protective mailer.

3

Ship to Our Warehouse

Affix the provided return shipping label to your package and drop it off at any authorized postage location; please retain your tracking number for reference.

4

Receive Refund or Exchange

Once our team inspects the returned equipment, we will process your full refund to the original payment method or dispatch your requested exchange item within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing